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Redeem the redemption code with a different Adobe account. In this case, your existing paid subscription continues to renew automatically and runs parallel to the new subscription under a different Adobe account.

Twenty-four (24) hours after the cancellation, redeem the redemption code with the same Adobe account.

Contact Adobe Customer Care to cancel the existing paid subscription before the auto-renewal date.

If you purchased your existing subscription from the Adobe website, you receive an error message “INVALID CODE” when you attempt to redeem your code.

Here is a list of countries served by Digital River. In some countries, Adobe customers are served by Digital River, an authorized Adobe reseller.